Your rights come first. Nothing in this policy limits the remedies available under the Australian Consumer Law for a product or service that does not meet a consumer guarantee.
1. Nova Rover reservations
Nova Rover reservations are not currently open. KYREC will not accept reservation payments until the prototype is ready to be shown and the expected costs and reservation conditions can be explained clearly before checkout.
If KYREC activates the planned A$20 Nova Rover reservation, the reservation payment will be fully refundable until the customer separately agrees to convert it into a later product order.
- You may cancel by emailing hello@kyrec.au with the name and email used at checkout and the Square receipt or transaction reference.
- No KYREC cancellation or administration fee will be deducted from the A$20 reservation refund.
- The refund will be sent to the original payment method where possible.
- After KYREC processes the refund, the customer's bank or card provider may take additional time to display it.
- A reservation will also be refunded if KYREC cancels the reservation program or decides not to proceed with the offer.
2. A reservation is not an order for a finished product
Cancelling a reservation ends the customer's reservation priority. It does not involve returning a product because no physical product is supplied for the reservation payment. See the Delivery & Reservations Policy for the full distinction.
3. Digital products or access
Any paid digital offer will show its specific inclusions and change-of-mind terms before checkout. Unless the checkout expressly provides an additional change-of-mind period, KYREC does not promise a change-of-mind refund after digital access has been supplied or content has been downloaded. This does not affect rights to a remedy where digital content or a service is faulty, materially different from its description or otherwise fails an Australian Consumer Law guarantee.
4. Future orders for physical products
KYREC is not currently offering a finished physical product for immediate purchase or delivery. Before any full hardware order opens, the checkout will state the product, final price, delivery terms, warranty information and any separate change-of-mind return policy. Consumer-guarantee rights will continue to apply regardless of any voluntary warranty or change-of-mind policy.
5. If KYREC cancels an accepted order
If KYREC accepts payment and then cannot provide the purchased item or access, the customer may choose an appropriate remedy available under the law. Where the order is cancelled without supplying the item or access, KYREC will provide a full refund of the amount paid for that cancelled order.
6. How to request help
Send the following to hello@kyrec.au:
- Your name and the email used at checkout.
- The Square receipt or transaction reference.
- The product, reservation or digital offer involved.
- A short explanation of the request and any supporting screenshot or document.
KYREC aims to acknowledge payment and refund requests within two business days. Complex issues may take longer to investigate, but we will keep the customer informed.
7. Payment disputes
Please contact KYREC first so we can identify the transaction and try to resolve the issue promptly. This request does not remove any right to contact your card provider or exercise other legal rights.